In the following list you can find a solution for the most common problems that may arise while using Soft Mozart games. Try to use first tip related to your case. If it does not remove the problem, return the system back and try to use next tip, and so on. If that still does not help, try to use all of the tips together.

Many of technical issues are solved by tuning the Soft Mozart environment using Soft Mozart Tuning program. Close any running Soft Mozart game, run the Soft Mozart Tuning program, change the needed parameters and close this program. Now you can try to run any Soft Mozart game in a changed environment.

1. After starting, a Soft Mozart program exits with a message "Can't Create A GL Device Context", "Can't Create A GL Rendering Context", "Failure to find a suitable pixel format"

   1. Run the Soft Mozart Tuning program to set a lower screen resolution for the Soft Mozart system, for example, 640 x 480.
   2. Check your display setting and set it manually to 16-bit color (usually named as High Color).

2. The motion of images is jerky. Objects are jumping instead of moving smoothly

   1. Run the Soft Mozart Tuning program to set a lower screen resolution for the Soft Mozart system, for example, 640 x 480.
   2. Check your display setting and set it manually to 16-bit color (usually named as High Color).
   3. Run the Soft Mozart Tuning program and uncheck "Full screen mode"

3. The picture freezes

   1. Run the Soft Mozart Tuning program to set a lower screen resolution for the Soft Mozart system, for example, 640 x 480.
   2. Check your display setting and set it manually to 16-bit color (usually named as High Color).
   3. Run the Soft Mozart Tuning program and uncheck "Full screen mode"

4. The colors of the picture are distorted and unclear, everything is greenish

   1. Check your display setting and set it manually to 16-bit color (usually named as High Color).
   2. Run the Soft Mozart Tuning program and uncheck "Full screen mode"

5. You do not hear any music sounds

   1. Check your system sound volume. Set general volume and MIDI playback volume to the maximum.
   2. Run the Soft Mozart Tuning program and assign a correct device for the sound output. It may be a sound card or Microsoft wave table. If you have chosen an output to an external MIDI device, check the connection and work order of that device. If you do not see any sound output device on the list, it means that your computer has no devices at all.

6. No reaction on the game from the piano keyboard or digital piano

   1. Check the MIDI connection to the computer and piano keyboard. Attention: Connect MIDI cable "In" plug to "Out" MIDI socket of the keyboard. Connect cable "Out" plug to "In" MIDI socket of the keyboard.
   2. Run the Soft Mozart Tuning program and assign a correct device to the MIDI input.
   3. Switch off the piano keyboard and restart your computer. Switch the piano

7. Noticeable delay of a game reaction to piano key pressing

   1. Switch off the piano keyboard and restart your computer. Switch the piano keyboard on only after the computer is restarted.
   2. Run the Soft Mozart Tuning program to set a lower screen resolution for the Soft Mozart system, for example, 640 x 480.

If you didn't find the correct solution for your case, please send us e-mail to help@doremifasoft.com to receive our technical support and recommendations.